LTSS Application Checklist

Before You Start (Quick Questions)
☐ Do you have Medicaid?
☐ Do you own any assets?
☐ Do you own the house you live in?
☐ Do you have a car?

Need help applying for Medicaid? Call 302-689-3240 and we’ll walk you through everything.

Step 1: Apply for LTSS
☐ Call the Medicaid office
☐ Say: “I want to apply for LTSS (Long-Term Services and Supports).”
☐ Say: “I can’t come into the office. Can we do the application over the phone?”
☐ Medicaid will mail the paper application

Step 2: Complete the Paper Application
☐ Wait for the paper application in the mail
☐ Fill it out completely
☐ Mail it back right away

Step 3: Caseworkers Get Assigned
☐ Medical caseworker assigned
☐ Financial caseworker assigned
☐ If caseworkers are assigned, the application went through

Step 4: Medical Step (Doctor Report)
☐ Medical caseworker contacts your doctor for a comprehensive medical report
☐ Client calls doctor and says:
☐ “Medicaid will be contacting you for my LTSS medical report.”
☐ “Please respond quickly and include full details of my condition.”

Step 5: Financial Step (Interview)
☐ Financial caseworker contacts client to schedule an interview
☐ During the interview, client must:
☐ Say they need help every day
☐ Explain everything in detail (do not hold back)
☐ Describe daily needs like:
☐ Mobility / transferring
☐ Bathing / dressing / toileting
☐ Meals / medication support
☐ Transportation + doctor appointments
☐ Supervision / safety needs

Step 6: Timeline
☐ Expect a response within 30 days (after application is submitted + caseworkers assigned)

Step 7: No Response After 30 Days?
☐ If no approval/confirmation after 30 days, call 302-689-3240
☐ We will contact the case manager and help get an update

Questions?
☐ Call 302-599-7040

Confirming LTSS Approval (Verification)
☐ Collect client’s full legal name (first + last)
☐ Collect client’s date of birth (DOB)
☐ Call Medicaid office to confirm if they are LTSS approved or not